British Fire Regulations & Standards
All items listed for sale are fully compliant with British Fire Regulations and standards. All Plastics, Metals, Foams, Fabrics and Leather goods are legally fire resistant and have been treated as required. Glass products are tempered and toughened according to safety regulation standards. Our first priority when choosing products is safety, so you can rest assured that we only offer products that meet the high specifications British consumers demand.
Affordable... and as good as they sound!
All items that we offer for sale are 100% brand new and in their original packaging unless otherwise stated. We do not sell ex-catalogue or damaged items. Our furniture is sourced DIRECTLY from manufacturers. We often start special auctions for items starting from 99p! We start these auctions in order to keep alive the traditional format of eBay sales, and so that we can offer customers of all backgrounds and budgets the chance to own our products. Remember, we cut the middle man out and buy directly from manufactures so that we can pass the savings directly to internet consumers.
Product descriptions and colour
It is almost impossible to perfectly portray and photograph colours of Wooden, Fabric and Leather furniture in pictures. There are many factors such as your own monitor settings which when taking marketing photographs can affect the depth of colour and shading. Very occasionally colours may vary slightly from production, but we cannot accept colour or shade disputes as a reason for fault among our products. We are confident that our photographs accurately portray colour as well as is possible. The dimensions listed are for approximate guide purposes only. The measurements may be absolutely correct or could vary ever so slightly, but certainly not significantly. We cannot accept dimension size discrepancies as a reason for return unless they are grossly (multiple inches) out of proportion.
Delivery Terms
By purchasing an item from us through eBay, you agree to accept and abide by the terms below. These terms do not affect your UK statutory rights.
1.) Our deliveries are carried out by The Home Delivery Network who handle operations for the largest UK companies. The courier will call and make an appointment for the delivery day and will offer a 2 hour window for the delivery where possible. On the agreed day of delivery, the driver will call you to provide an estimated time inside of the delivery window previously agreed, all for your convenience.
2.) Most items are delivered within 10 working days. We cannot guarantee a specific date for delivery, this will need to be arranged as best as possible with the courier.
3.) The delivery service is a two-man operation and they will bring the item to the inside of your front door only.
4.) If your order is returned to us as undelivered, you can either pay to have the item delivered again or we will refund the price of the product minus the original delivery charge - there is no exception to this rule regardless of circumstance.
5.) Please make sure that you check the item is not damaged and that the right number of packages have been delivered before you sign for the item. Once you have signed for the item we cannot claim on your behalf for damage caused during transit.
6.) Customer collections are currently not possible. Please note that our head office address is not the address items are dispatched from so our proximity to your address is not an indication of the distance many items will travel upon delivery to you.
Cancellations, Returns, Damaged Item & Refunds Terms
By purchasing an item from us through eBay, you agree to accept and abide by the terms below. These terms do not affect your UK statutory rights.
1.) If you are unhappy with your purchase or change your mind you can cancel your transaction and return any item to us, in it's original unopened and unused condition for a refund minus the postage charge and 10% re-stock charge of the original item price, within 7 days of the date that you signed to receive the item.
2.) If you decide that you are not satisfied with the style, colour or quality of the product then you can return it under the cancellation terms above subject to a re-stock fee and loss of postage charge. All products we sell are accurately described and photographed and even though we feel that your expectations should be reasonably met, we obviously cannot guarantee that each individual person will be satisfied even though they have made a remarkable saving on a product.
3.) We can arrange for any item to be collected by a courier under the 7 day returns policy at the cost of the buyer charged at the same rate as the original delivery charge.
4.) In the extremely rare scenario that you have received a damaged or faulty item, you must contact us within 24 hours of the delivery with photographic documentation of the damage. We will then asses the situation and provide a resolution to meet your satisfaction by either accepting and arranging the item as a return or replacing the product where possible.